6 Easy Steps | Booking Form | Terms & Conditions

6 Easy steps
How to make a booking?

1. Choose the destination, package, tours and excursions, Car hire and all other services and products you wish to book.
2. E-mail us your request with product code and relevant details like -
   Dates, Pax, children age , etc or fax us .. call us and request for the final quote
3. We will send a quotation to you in the next 24-48 hours for the services and products requested.
4. Along with the quotation we will be sending you a link to download our booking form ( fax the booking form). If you wish to book the package offered. Fill in all the relevant details and send it back to us with credit card guarantee.
5. We will confirm the services and a time limit will be given for the balance payment.
6. Make the final payment and your travel documents will be ready for collection in the next24-48 hrs.

Booking Terms & Conditions

1. The Contract
These conditions and other information in all Via Dubai Holidays’ brochures, price booklets, separate publicity material or our web site form the contract between you and us. All Holidays are subject to availability and these booking conditions. In the event of any conflict between these booking conditions and any of the brochures, price booklets, separate publicity material or our web site, these booking conditions will prevail.

You are recommended to read these booking conditions carefully and in the event that there is anything, which you do not understand, contact Via Dubai Holidays for clarification.
You need to be aware that these conditions contain a limitation of our liability to you and of our obligations in relation to any Holiday, which you book.

These conditions do not govern your contract or affect your rights relating to any third party whose services you may use on your Holiday. When you have booked your Holiday, completed a booking form, paid a deposit and we have issued a confirmation to you, a contract exists between you and us.

The First Named guarantees that he or she has full authority to make the Holiday booking on behalf of all customers named on the Holiday booking and guarantees to pay all sums which are or may become due in relation to such Holiday.
The purchase and sale of the Holiday shall take place (or shall be deemed to take place) and come into effect in the UAE, whatever the circumstances of your booking. Notwithstanding any conflict of law principles, these booking conditions and any contract between you and us shall be governed exclusively by the Laws of the Emirate of Dubai and the Federal Laws of the UAE, and the Civil Courts of the UAE in Dubai shall have exclusive jurisdiction over any dispute arising over our contract with you.

2. Booking
(a) A booking is made by a Client who submits a duly completed and signed Booking Form accompanied when appropriate by the required deposit or full payment. The Company will not accept any bookings other than those received on a completed and signed Booking Form.
A booking is accepted by the Company only if and when it issues confirmation of its acceptance of the booking and availability of the relevant accommodation, flights and other relevant facilities. Once the full payment has been made for an accepted booking, the Company will issue to the Client tickets and vouchers for the same. The Client will be required to present this to the relevant hotel, car hire or other supplier of ground services included in the booking in order to obtain the relevant services.

Flights must be used in the order set out in your itinerary - eg a failure to use the outbound flight or first stage of a journey could invalidate the rest of the ticket. Via Dubai Travels is not responsible for the costs of any transfers between airports or terminals that you may incur.
As part of the booking process for flight tickets or hotels you are given the option to enter the details of any relevant frequent flyer or hotel loyalty programme of which you are a member. Please contact the airline or hotel in charge of your frequent flyer or hotel loyalty programme if you are unsure of its terms and conditions.

3. Payment
For bookings requested the specified deposit must be paid at the time of request. Once confirmation is received and advised to the Client, the specified deposit must be paid
Within 48 hours of the advice being given. If any money, be it a deposit or full payment, is not received by the due date, the Company reserves the right to treat the booking as cancelled
by the Client who will then be liable for cancellation charges Specified in Clause 7 (b) (ii)

Please refer to the cancellation grid in the cancellation page. If, for any reason, a booking is not accepted by the Company, all monies paid to the Company by the Client for that booking will be refunded and the Company shall not have any further liability to the Client.

All figures quoted (unless otherwise specified) will be in UAE Dirhams ("AED").
We accept drafts, credit or debit cards. However, due to the fee levied onus by the credit and debit card companies, a charge may be made if you pay using a credit or debit card. Please check with us for details on this at the time of booking.

If you make a late booking and it is necessary to issue your documents on departure or send them to you by special delivery, there will be an additional charge of AED 100/- per booking.

4 What your holiday price includes and does not include?

What your holiday price includes;

• Return transportation including luggage allowance as confirmed.
• Overseas transfers/transportation as confirmed.
• Accommodation, meals (including any bonus offers) as confirmed.
• Any other services e.g. excursions, car rental, ski packs, etc. as confirmed.
• Child discounts as booked and confirmed.

What your holiday price does not include;

• Passport, visa and health protection fees.
• Cots and food for infants.
• Meals unless otherwise specified.
• Excursions or entrance fees unless otherwise specified.
• Overseas airport departure charges payable locally.
• Porterage, personal expenditure, tips, laundry, hotel extras.
• Transport cost to your departure airport unless specified.
• Taxes or compulsory charges levied by Governments, regulatory bodies or airlines.
• Security charges introduced or increased after you have booked.
• Credit card charges if applicable.
• Holiday insurance.

5 Hotel check-in/check-out times
Hotel check-in/check-out times are fixed and there are no guarantees for early/late check-in/out
Unless paid for. Please check with our reservation agent regarding Cancellation policy of the hotel you booked.

6. Travel documentation
It is the responsibility of the Client to obtain and carry a valid passport and any other documents including visas and international certificates of vaccination required for travel to, from and in the holiday destination. The Company shall not be liable for any inconvenience, expense, loss or damage of any kind if incurred by the Client by reason of failure to obtain or produce, or by the loss of, such documents.

7. Prices
All fares and prices quoted here are correct at the time of publishing on our website. Such fares,
Prices and international rates of exchange are subject to change, which in turn may affect prices quoted here. In spite of a deposit or full payment being made, any such increase in price must also be paid by the passenger. If the increase is unacceptable, the passenger retains the right to cancel his/her booking. However, attention is drawn to the possibility that some cancellation
Charges may be imposed covering the Company’s cancellation cost. Business and First Class supplements are available on request. The Company reserves the right to vary holiday prices.

8. Change or cancellation of bookings – General

(a) By the Company

(i) It is unlikely that the Company will have to make any alteration to a booking which has been accepted by it, but sometimes circumstances change and alterations have to be made. The Company reserves the right to make alterations but if any such alteration is material it will offer the Client the alternative of accepting the alteration or accepting any other holiday which may be offered by the Company or canceling the booking and receiving a full refund of all monies paid.

A material change for this purpose means (A) a change to the departure date (but not a change to flight times or flight or flight routes) or (B) a change to a lower standard of accommodation. If the Client accepts a change to a lower standard of accommodation, a refund will be made to reflect the lower cost of accommodation. The Company shall not be liable for any changes to a holiday made after departure due to events beyond its control. Examples of events beyond the control of the Company include but are not limited to war or threat of war, civil disturbance, political unrest, terrorist activities, industrial disputes, strikes, fire, floods and other natural disasters, acts of God, acts of government, closure of airports, weather and failure of a carrier, hotelier or other person to operate services for any reason.

(ii) The Company may cancel a booking at any time when necessary because of events beyond its control, or an over booking which arises from the default or omission on the part of any person such as a carrier or a hotelier providing any services comprised in the booking. The Company will inform the Client of any such event as soon as practicable, and at its discretion refund monies paid or, where practicable, offer the Client a comparative alternative holiday for any booking, so cancelled. The Company will be under no further liability to the Client whatsoever in such circumstances.

(b) By the Client

Your ability to cancel or modify a booked travel product or service, and the method for doing so, will depend on the specific Travel Supplier's or hotel's terms and conditions. It therefore may not be possible to cancel or modify some products or services or there may be specific requirements you will have to meet.

(i) If the Client wishes to change his/her booking, the Company will endeavour to accommodate these changes. In view of the additional work involved the Company reserves the right to make
a charge of Aed 200 each time a change or amendment is made to a confirmed booking at the Client’s request. Any alterations to a confirmed booking requested less than two weeks before
departure will be treated as a cancellation of the Client’s original booking and cancellation charges as detailed in 8 (b)(ii) will apply. Any new arrangements will be regarded as an entirely new booking. All requests for alterations must be made or confirmed in writing.

(ii) Should a Client be forced to cancel a booking the Client must give the Company written notice signed by the Client. Cancellation will take effect on the date of receipt by the Company of such written notice. To cover the estimated loss to it caused by cancellation, the Company reserves the right to make a charge which is payable by the Client in accordance with the scale at the end of this page.

The Client’s attention is drawn to the Insurance cover available from the Company to protect against such risks. Refunds will not be made for services not used by the Client except in accordance with the above provisions where notice of cancellation of a booking is received by the Company.

Cancellation Policy

9. The Company’s responsibility and conditions of carriage

(a) General

(i) The Company does not accept, and hereby excludes all liability for the acts or omissions whether negligent or otherwise of airlines, coach operators, hoteliers or any person providing goods or services in connection with any booking, unless such person is either employed by it and acting within the scope of his/her employment or is its agent under its control.

(ii) The Company accepts no liability for any loss or damage caused by events beyond its control.

(iii) Where properties booked are outside of our featured /recommended hotels, the Company will not be liable for any claims for not satisfy the Client’s expectations.

(b) Third Party Conditions

(i) The Company is not itself a provider of accommodation, ground services or tours nor does it control the third parties who provide such services in connection with the Client’s holiday.

(ii) All bookings are accepted and all arrangements are made by the Company subject to (A) any and all conditions imposed from time to time by airlines and sea, rail, and road carriers, car rental
companies, providers of accommodation, catering and other services or other facilities connected with a booking and such conditions will apply to the Client as if they were incorporated into these Conditions and (B) any law, direction or order imposed from time to time by any competent authority.

(iii) Some of the Third Party Conditions referred to above seek to exclude or limit the liability of the third party concerned: for instance, the liability of airlines for personal injury (including
death) or loss or damage to property and baggage is usually limited by conditions contained within the airline’s ticket and Conditions of Carriage (and/or by operation of law).

(c) Carriage by air by the Company
The terms, conditions and provisions in (or referred to in) the Airline Company’s ticket shall apply in respect of carriage of a Client by the Company.

10. Your responsibility

A. You are responsible for complying with any airline or other Travel Supplier conditions in relation to check-in times, reconfirmation of flights, or other matters. Please note that, in relation to flight tickets, the recommended minimum check-in time is 120 minutes prior to departure for international flights and 90 minutes for domestic flights. Some airlines require you to reconfirm your return flight booking at least 72 hours before travel. Failure to reconfirm your flight booking directly with the airline may result in cancellation.

B. In relation to the 'special requests' options relating to any product (eg meals, disabled facilities, child seats etc..), Via Dubai Travels does not guarantee any such requests but will pass these requests on to the Travel Supplier/hotel. It is your responsibility to confirm with the Travel Supplier or hotel whether such special requests can be fulfilled.

C. You must ensure that you and the rest of your party have valid passports, any appropriate visas and vaccinations. We are not liable for any costs, delays or illness resulting from your failure to meet these requirements.

D. You are responsible for providing all information to us which we or any airline or other carrier or customs or Governmental body may require. This may include information about your name, passport number, nationality, date of birth, gender, country of residence, travel history, occupation, home address, point of origin, final destination and address at destination.

E. You are responsible for ensuring that any existing medical conditions or disabilities, which may require assistance, are declared to us before you book your Holiday or, if newly diagnosed, before the date of departure. We can only accept your booking upon the clear understanding that we cannot be liable if any carrier refuses to accept you or any member of your party as a passenger if this information is not made known to us. In all circumstances it remains your responsibility to ensure that you are fit to travel and to participate in all of the services and facilities which you have booked and undertaken. We reserve the right to ask for further medical information from you if you notify a health matter to us and to refuse or cancel your Holiday in our absolute discretion.

F. You are responsible for the behavior of yourself and your party. We or our suppliers reserve the right to refuse your booking or to remove you and/or any member of your party from any Holiday if you or any member of your party is reasonably deemed to behave in a disruptive, dangerous of annoying manner. We will make no refund or payment of any costs incurred by you under these circumstances, and you may face prosecution.

G. You are reminded that Captains of aircraft have absolute authority over the aircraft and its passengers whilst boarding or in flight. The Captain or other authorized representative of an airline can refuse to carry anyone if they are unruly or are otherwise unfit to travel or are a danger to the flight or other passengers. If you are refused carriage in these circumstances your Holiday will terminate immediately as will the contract between you and us and we will have no further responsibility or liability to you.

H. If you participate in sports, water-sports or winter sports whilst on Holiday such participation is at the your own risk and it is your own responsibility to obtain the relevant insurance.

11. Complaints/Refunds
If the Client has a complaint/refund query about any aspect of his/her holiday it should be reported immediately to the Company’s local representative in the resort who will do whatever
he/she can do during the holiday. If the problem is not resolved to the Client’s satisfaction any further complaint/refund query should be made by the Client in writing and fax to us on 04-3360086 or send to Via Dubai Holidays, P.O.Box 28025, Dubai, and UAE., not later than 30 days following completion of the holiday, failing which no claim may be brought against the
Company. There will be no refund on unutilized services.

12. Information on the Site
Via Dubai Travels offers all of the general information on the Site for purposes of guidance only. Please note that Via Dubai Travels may at any time change any aspect of the Site or its content, including the availability of any suppliers, features, information, database or content. You need to check with the relevant Travel Supplier, destination, embassy, or tourist office to confirm the guidance is up to date. In particular, with respect to passports, visas, and vaccination requirements, Via Dubai Travels does not guarantee that the information is always up to date and it is your responsibility to ensure that you understand and comply with all relevant passport, visa, and vaccination requirements.

Via Dubai Travels does not guarantee that information on the Site (including without limitation prices, descriptions or dates) is free from errors or omissions but we will use all reasonable endeavours to correct any errors or omissions as soon as practicable once they have been brought to our attention. By way of example, the majority of hotel and other accommodation descriptions are fed directly to our Site by the Travel Supplier or the hotel's themselves.

13. Links to Third Party Web Sites
The Site may contain hyper links to external web sites owned and operated by third parties. Via Dubai Travels has no control over or association with such third party sites and no responsibility in relation to the accuracy, completeness and quality of the information contained within them. Any and all contents on these external web sites do not reflect products, services or information provided by Via Dubai Travels. You should direct any concerns regarding any external link to the site administrator or webmaster of such site.

14. Use of the Site
The Site is provided on an 'as is' and 'as available' basis. Via Dubai Travels does not accept any liability in respect of your ability to access or use the site at any time or any interruption in that access or use or any failure to complete any transaction. Via Dubai Travels does not warrant that the Site is free from computer viruses or other properties that may cause loss or damage.

15 Denial of Access
Via Dubai Travels reserves the right to deny access to the Site at any time without notice.

16. Currency Converter
Currency rates quoted in the Site are derived from a number of sources and may not in all cases be updated daily. You may wish to verify actual rates on the date of booking.

17. Copyright and Trademarks
The copyright and all proprietary rights in the Site and all content are reserved by Via Dubai Travels. The material contained within the Site is the property of Via Dubai Travels or its affiliates unless identified as belonging to third parties. The name Via Dubai Travels and any other marks, logos and graphics of Via Dubai Travels displayed on the Site are registered trademarks of Via Dubai Travels or its affiliates. Other company and product or service names displayed on the Site may be the trademarks of their respective owners.

You are not granted any right or license to use any trademarks.

18. Changes to Terms and Conditions
Via Dubai Travels reserves the right to change or update the Terms and Conditions relating to use of the Site from time to time without prior notice to Users. The current version of the Terms and Conditions will be displayed within the Site from the date on which any changes come into effect. Continued use of the Site following any changes to the Terms and Conditions shall constitute your acceptance of such changes.