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Terms & Conditions

 

 

Welcome to the Via Dubai LLC website (the "Website"). This Website is provided solely to assist customers in gathering travel information, determining the availability of travel-related goods and services, making legitimate reservations or otherwise transacting business with travel suppliers, and for no other purposes. The terms "we", "us", "our" and "Via Dubai LLC" refer to Via Dubai LLC, a Limited Liability Company incorporated in Dubai, United Arab Emirates. The term "you" refers to the customer visiting the Website and/or booking a reservation through us on this Website, or through our customer service agents.

This Website is offered to you conditioned upon your acceptance without modification of all the terms, conditions, and notices set forth below (collectively, the "Agreement"). By accessing or using this Website in any manner, you agree to be bound by the Agreement. Please read the Agreement carefully. If you do not accept all of these terms and conditions, please do not use this Website. Be sure to return to this page periodically to review the most current version of the Agreement. We reserve the right at any time, at our sole discretion, to change or otherwise modify the Agreement without prior notice, and your continued access or use of this Website signifies your acceptance of the updated or modified Agreement.

Use of the website

As a condition of your use of this Website, you warrant that (i) you are at least 18 years of age, (ii) you possess the legal authority to create a binding legal obligation, (iii) you will use this Website in accordance with this Agreement, (iv) you will only use this Website to make legitimate reservations for you or for another person who is at least 18 years of age and for whom you are legally authorized to act, (v) all information supplied by you on this Website is true, accurate, current and complete, and (vi) you are a resident of the United Arab Emirates. We retain the right at our sole discretion to deny access to anyone to this Website and the services we offer, at any time and for any reason, including, but not limited to, for violation of this Agreement.

Prohibited activities

The content and information on this Website (including, but not limited to, price and availability of travel services), as well as the infrastructure used to provide such content and information, is proprietary to us or our suppliers and providers. While you may make limited copies of your travel itinerary (and related documents) for travel or services booked through this Website, you agree not to otherwise modify, copy, distribute, transmit, display, perform, reproduce, publish, license, create derivative works from, transfer, or sell or re-sell any information, software, products, or services obtained from or through this Website. Additionally, you agree not to:

*  use this Website or its contents for any commercial purpose;

*  make any speculative, false, or fraudulent reservation or any reservation in anticipation of demand;

*  access, monitor or copy any content or information of this Website using any robot, spider, scraper or other automated means or any manual process for any purpose without our express written permission;

*  violate the restrictions in any robot exclusion headers on this Website or bypass or circumvent other measures employed to prevent or limit access to this Website;

*  take any action that imposes, or may impose, in our discretion, an unreasonable or disproportionately large load on our infrastructure;

*  deep-link to any portion of this Website (including, without limitation, the purchase path for any travel services) for any purpose without our express written permission; or

*  "frame", "mirror" or otherwise incorporate any part of this Website into any other website without our prior written authorization.

Suppliers, rules and restrictions

You acknowledge that Via Dubai LLC pre-negotiates rates with suppliers to facilitate the purchase of products and services on your behalf. The rate displayed on the Website is a combination of the pre-negotiated rates for the products and services that you purchase, and a fee retained by Via Dubai LLC to compensate us for our services.

Separate terms and conditions will apply to your reservation and purchase of travel-related goods and services that you select. Please read these separate terms and conditions carefully. You agree to abide by the terms and conditions of purchase imposed by any supplier with whom you elect to deal, including, but not limited to, payment of all amounts when due and compliance with the supplier's rules and restrictions regarding availability and use of fares, products, or services. You acknowledge that some third-party providers offering certain services and/or activities may require you to sign their liability waiver prior to participating in the service and/or activity they offer. You understand that any violation of any such supplier's rules and restrictions may result in cancellation of your reservation(s), in your being denied access to the applicable travel product or services, in your forfeiting any monies paid for such reservation(s), and/or in our debiting your account for any costs we incur as a result of such violation.

You agree to inform Via Dubai LLC of any circumstance or condition as a result of which you or any person on whose behalf you are making a reservation may require special facilities prior to your purchase. Any complaints regarding a supplier should be brought to the attention of the supplier immediately during the time of the service and the same should be communicated to us in writing within thirty days thereafter, failing which, Via Dubai LLC will not entertain any such complaints.

Change and cancellation policy

All requests for change or cancellation of any goods and services purchased on this website must be delivered in writing to the service help address provided at the end of these terms or by email to info@viadubai.ae, and must be received in both cases, on our working days at least 24 hours before these goods and services are scheduled to be provided. Our offices are open ("working days") from 0900 to 1900 United Arab Emirates local time on each day from Saturday to Thursday, except on public holidays and holidays declared for private sector establishments in the United Arab Emirates.

You agree to abide by the terms and conditions imposed at the time of your purchase, which will determine the change and cancellation policy applicable to your purchase, including, but not limited to penalties which may apply. Additionally, you agree that:

*  If a change or cancellation policy relevant to your request is not provided in the terms and conditions imposed at the time of your purchase, your purchase cannot be changed and is non-refundable in the event of a cancellation.

*  If a cancellation policy relevant to your request in the terms and conditions imposed at the time of your purchase does not explicitly state a refundable amount or how it may be calculated, your purchase is non-refundable in the event of a cancellation.

*  If the change or cancellation policies relevant to your request in the terms and conditions imposed at the time of your purchase do not specify the price of partly utilized services, they will be calculated based on the price of the utilized services alone at the time of your request and not pro-rata.

Requests for permitted changes and cancellations will be processed within 2 working days after all payments required to process the request are settled. In the event of a cancellation, any payments to be refunded after the deduction of payments required to process the cancellation will be credited in your favour within 15 working days thereafter and may take up to an additional 30 working days thereafter for the credited amount to be processed for payment.

Delivery policy

All goods and services purchased on this website and their transaction receipts will be delivered in the form of a printable electronic ticket ("ticket") after the successful completion of your purchase. Your ticket will be delivered as a permanent record electronic mail ("e-mail") to the e-mail address you provide at the time of purchase.

You must check that you have received the ticket for your purchase by e-mail and notify us without delay if you have not received it within one day after your successful completion of the purchase.

We shall not be liable if you do not receive your ticket because the e-mail address you provided at the time of purchase was unable to receive the e-mail containing your ticket after your successful completion of the purchase or for up to twenty four hours thereafter for any reason whatsoever.

Privacy policy

We understand that making purchases online involves a great deal of trust on your part. We take this trust very seriously, and make it our highest priority to ensure the security and confidentiality of the personal information you provide to us. Please read our privacy policy to learn about our privacy practices.

Reviews, comments and other submissions

We appreciate hearing from you. Please be aware that by submitting content to this Website by electronic mail, postings on this Website or our facebook page, including any hotel reviews, questions, comments, suggestions, ideas or the like contained in any submissions (collectively, “Submissions”), you grant Via Dubai LLC and its affiliates a nonexclusive, royalty-free, perpetual, transferable, irrevocable and fully sublicensable right to (a) use, reproduce, modify, adapt, translate, distribute, publish, create derivative works from and publicly display and perform such Submissions throughout the world in any media, now known or hereafter devised; and (b) use the name that you submit in connection with such Submission. You acknowledge that Via Dubai LLC may choose to provide attribution of your comments or reviews (for example, listing your name and hometown on a hotel review that you submit) at our discretion, and that such submissions may be shared with our supplier partners. You further grant Via Dubai LLC the right to pursue at law any person or entity that violates your or Via Dubai LLC’s rights in the Submissions by a breach of this Agreement. You acknowledge and agree that Submissions are non-confidential and non-proprietary. We take no responsibility and assume no liability for any Submissions posted or submitted by you. We have no obligation to post your comments; we reserve the right in our absolute discretion to determine which comments are published on the Via Dubai LLC website If you do not agree to these terms and conditions, please do not provide us with any Submissions.

You are fully responsible for the content of your Submissions, (specifically including, but not limited to, reviews posted to this Website). You are prohibited from posting or transmitting to or from this Website: (i) any unlawful, threatening, libelous, defamatory, obscene, pornographic, or other material or content that would violate rights of publicity and/or privacy or that would violate any law; (ii) any commercial material or content (including, but not limited to, solicitation of funds, advertising, or marketing of any good or services); and (iii) any material or content that infringes, misappropriates or violates any copyright, trademark, patent right or other proprietary right of any third party. You shall be solely liable for any damages resulting from any violation of the foregoing restrictions, or any other harm resulting from your posting of content to this Website. You acknowledge that Via Dubai LLC may exercise its rights (e.g. use, publish, delete) to any content you submit without notice to you.

Airline flight tickets

You agree to the standard air travel rules (detailed below) for all full service airline flights and to the conditions of carriage for all your flights, which are available upon request. You acknowledge that your flight tickets do not include cabin baggage fees, excess baggage fees or fees which may need to be paid directly at the airport, unless explicitly stated otherwise. You also acknowledge that Via Dubai LLC will not be liable for any cancellation of services or refusal to accept a passenger by the airline under the airlines’ rules and regulations.

Standard air travel rules

You agree to these rules when you purchase your ticket.

Warsaw Convention governing International travel

If the passenger's journey involves an ultimate destination or stop in a country other than the country of departure, the Warsaw Convention may be applicable and the Convention governs and in most cases limits the liability of carriers for death or personal injury and for loss of or damage to baggage.

Passengers on a journey involving an ultimate destination or a stop in a country other than the country of origin are advised that the provisions of a treaty known as the Warsaw Convention may be applicable to the entire journey, including any portion entirely within the country of origin or destination. For such passengers on a journey to, from, or with an agreed stopping place in the United States of America, the Convention and special contracts of carriage embodied in applicable tariffs provide that the liability of certain carriers, parties to such special contracts, for death of or personal injury to passengers is limited in most cases to proven damages not to exceed USD 75,000 per passenger, and that this liability up to such limit shall not depend on negligence on the part of the carrier. The limit of liability of USD 75,000 above is inclusive of legal fees and costs except that in case of a claim brought in a state where provision is made for separate award of legal fees and costs the limit shall be the sum of USD 58,000 exclusive of legal fees and costs. For such passengers traveling by a carrier not a party to such special contracts or on a journey not to, from, or having an agreed stopping place in the United States of America, liability of the carrier for death or personal injury to passengers is limited in most cases to approximately USD 10,000 or USD 20,000.

The names of carriers, parties to such special contracts, are available at all ticket offices of such carriers and may be examined on request. Additional protection can usually be obtained by purchasing insurance from a private company. Such insurance is not affected by any limitation of the carrier's liability under the Warsaw Convention or such special contracts of carriage. For further information please consult your airline or insurance company representative.

Domestic travel

Air Transportation to be provided between points in the same country is subject to the individual contract terms (including rules, regulations, tariffs and conditions) of the transporting air carriers, which are herein incorporated by reference and made part of the contract of carriage.

Where this coupon is issued for transportation or services other than air travel, specific terms and conditions may apply. These terms and conditions may be included in the ticket set or may be obtained from this issuing company or agent.

Baggage liability limitations

Liability for loss, delay, or damage to baggage is limited unless a higher value is declared in advance and additional charges are paid. For most international travel (including domestic portions of international journeys) the liability limit is approximately USD 9.07 per pound for checked baggage and USD 400 per passenger for unchecked baggage. Excess valuation may be declared on certain types of articles. Some carriers assume no liability for fragile, valuable or perishable articles. Further information may be obtained from the carrier.

Each carrier reserves the right to refuse carriage to any person who has acquired a ticket in violation of applicable law or carrier's tariffs, rules or regulations. Each ticket is further subject to its fare rules.

Conditions of contract

*  As used in this contract "ticket" means this passenger ticket and baggage check, of which these conditions and the notices form part, "carriage" is equivalent to "transportation", "carrier" means all air carriers that carry or undertake to carry the passenger or his baggage hereunder or perform any other service incidental to such air carriage, "WARSAW CONVENTION" means the Convention for the Unification of Certain Rules Relating to International Carriage by Air signed at Warsaw, 12th October 1929, or that Convention as amended at The Hague, 28th September 1955, whichever may be applicable.

*  Carriage hereunder is subject to the rules and limitations relating to liability tariffs established by the Warsaw Convention unless such carriage is not "international carriage" as defined by that Convention.

*  To the extent not in conflict with the foregoing carriage and other services performed by each carrier are subject to: (I) provisions contained in this ticket (II) applicable tariffs (III) carrier's conditions of carriage and related regulations which are made part hereof (and are available on application at the offices of carrier), except in transportation between a place in the United States or Canada and any place outside thereof to which tariffs in force in those countries apply.

*  Carrier's name may be abbreviated in the ticket, the full name and its abbreviation being set forth in carrier's tariffs, conditions of carriage, regulations or timetables; carrier's address shall be the airport of departure shown opposite the first abbreviation of carrier's name in the ticket: the agreed stopping places are those places set forth in this ticket or as shown in carrier's timetables as scheduled stopping places on the passenger's route: carriage to be performed hereunder by several successive carriers is regarded as a single operation.

*  An air carrier issuing a ticket for carriage over the lines of another air carrier does so only as its Agent.

*  Any exclusion or limitation of liability of carrier shall apply to and be for the benefit of agents servants and representatives of carrier and any person whose aircraft is used by carrier for carriage and its agents' servants and representatives.

*  Checked baggage will be delivered to bearer of the baggage check. In case of damage to baggage moving in international transportation complaint must be made in writing to carrier forthwith after discovery of damage and, at the latest, within seven days from receipt; in case of delay, complaint must be made within 21 days from date the baggage was delivered. See tariffs or conditions of carriage regarding non-international transportation.

*  This ticket is good for carriage for one year from date of issue, except as otherwise provided in this ticket, in carrier's tariffs, conditions of carriage, or related regulations. The fare for carriage hereunder is subject to change prior to commencement of carriage. Carrier may refuse transportation if the applicable fare has not been paid.

*  Carrier undertakes to use its best efforts to carry the passenger and baggage with reasonable dispatch. Times shown in timetables or elsewhere are not guaranteed and form no part of this contract. Carrier may without notice substitute alternate carriers or aircraft and may alter or omit stopping places shown on the ticket in case of necessity. Schedules are subject to change without notice. Carrier assumes no responsibility for making connections.

*  Passenger shall comply with Government travel requirements, present exit, entry and other required documents and arrive at airport by time fixed by carrier or, if no time is fixed, early enough to complete departure procedures.

*  No agent, servant or representative of carrier has authority to alter modify or waive any provision of this contract.

*  Each carrier reserves the right to refuse carriage to any person who has acquired a ticket in violation of applicable law or carrier's tariffs, rules or regulations. Each ticket is further subject to its fare rules. Issued by the Carrier whose name is in the "Issued By" section on the face of the Passenger Ticket and Baggage Check.

Overbooking of flights

Airline flights may be overbooked, and there is a slight chance that a seat will not be available on a flight for which a person has a confirmed reservation. If the flight is overbooked, no one will be denied a seat until airline personnel first ask for volunteers willing to give up their reservation in exchange for a payment of the airline's choosing. If there are not enough volunteers the airline will deny boarding to other persons in accordance with its particular boarding priority. With few exceptions persons denied boarding involuntarily are entitled to compensation. The complete rules for the payment of compensation and each airline's boarding priorities are available at all airport ticket counters and boarding locations. Some airlines do not apply these consumer protections to travel from some foreign countries, although other consumer protections may be available. Check with the airline or your travel agent.

Reconfirmation advisory

Some international carriers require reconfirmation of your reservations. Contact the transporting air carrier for the applicable requirements.

Prepaid hotel reservations

Your hotel vouchers do not include fees for facilities and services other than those explicitly included on your voucher which may be charged directly at the hotel.

You acknowledge that Via Dubai LLC pre-negotiates certain room rates with hotel suppliers to facilitate the booking of reservations on your behalf. The room rate displayed on the Website is a combination of the pre-negotiated room rate for rooms reserved on your behalf by Via Dubai LLC and the facilitation fee retained by Via Dubai LLC to compensate us for our services. You authorize Via Dubai LLC to book reservations for the total reservation price, which includes the room rate displayed on the Website, plus tax recovery charges, and service fees. You agree that you will be charged by Via Dubai LLC for the total reservation price. Upon submitting your reservation request you authorize Via Dubai LLC to facilitate hotel reservations on your behalf, including making payment arrangements with hotel suppliers.

You acknowledge that Via Dubai LLC does not collect taxes for remittance to applicable taxing authorities. The tax recovery charges on prepaid hotel transactions are a recovery of the estimated transaction taxes (e.g. sales and use, occupancy, room tax, excise tax, value added tax, etc) that Via Dubai LLC pays to the hotel supplier in connection with your hotel reservations. The hotel suppliers invoice Via Dubai LLC for tax amounts. The Hotel suppliers remit applicable taxes to the applicable taxing jurisdictions. Via Dubai LLC does not act as co-vendors with the supplier with whom we book or reserve our customer's travel arrangements. Taxability and the appropriate tax rate vary greatly by location. The actual tax amounts paid by Via Dubai LLC to the hotel suppliers may vary from the tax recovery charge amounts, depending upon the rates, taxability, etc. in effect at the time of the actual use of the hotel by our customers. We retain our service fees as compensation in servicing your travel reservation. Our service fees vary based on the amount and type of hotel reservation.

You may cancel or change your prepaid hotel reservation, but you will be charged the cancellation or change fee indicated in the rules and restrictions for the hotel reservation. In addition, if you do not cancel or change your reservation before the cancellation policy period applicable to the hotel you reserved, which varies by hotel (usually 24 to 72 hours prior to your date of arrival), you will be subject to a charge of applicable nightly rates, tax recovery charges and service fees. In the event you do not show for the first night of the reservation and plan to check-in for subsequent nights in your reservation, you must confirm the reservation changes with Via Dubai LLC, no later than the date of the first night of the reservation to prevent cancellation of your reservation. You must make refund requests for no-shows or early checkouts within 30 days after checkout.

You agree to pay any cancellation or change fees that you incur. In limited cases, some hotels do not permit changes to or cancellations of reservations after they are made, as indicated in the rules and restrictions for the hotel reservation. You agree to abide by the terms and conditions imposed with respect to your prepaid hotel reservations.

Tourism Dirham applicable on hotel bookings in Dubai

The ‘Tourism Dirham” is a minimal charge to be applied to hotel guests, staying in any type of hotel establishment, including hotels, hotel apartments, guest houses and holiday homes.

This fee will be levied per occupied room per night and is not charged based on the number of guests staying in a room, suite or villa. The charge will be represented as a separate line item in the bill. The municipality charge and the service charge will not be levied on this fee.

The Tourism Dirham will be introduced as of 31 March 2014 and for the sake of convenience will be collected by the hotel from all guests upon check in. Kindly note that this payment cannot be prepaid by the agent and will have to be paid by the guest directly at the hotel at the time of check-in.

The details of the fee structure per room per night are mentioned in the below table.

Category of Accommodation AED USD
Five Star or Higher rated hotel or resort   20      6
Four Star Hotel or resort   15      4
Three Star Hotel or resort   10      3
Two Star Hotel   10      3
One Star Hotel / Budgeted Hotel     7      2
Deluxe Hotel Apartment   20      6
Superior Hotel Apartment   15      4
Standard Hotel Apartment   10      3
Guest House     7      2
Deluxe Holiday Home   15      4
Standard holiday Home   10      3
 
The fee will NOT be applicable during a transition period as follows:
 
* Any stays on or before 31 March 2014, regardless of whether payment has been made or not.
* Any stays commencing prior to 1 June 2014 and which has been paid in full on or prior to 23 February 2014.
 
In other words, the fee IS applicable to:
 
* Any stays on or after 31 March 2014 where full payment has not yet been made.
* Any stays on or after 31 March 2014 where full payment was made after 23 February 2014.
* Any stays commencing after 31 May 2014, even if it has been paid in full before 23 February 2014.
* Any extensions in stay or contract renewals on or after 31 March 2014.

For further details on the Tourism Dirham implementation, please refer the official communciation issued by the Department of Tourism and Commerce Marketing, Dubai.

Travel destinations

Although most travel, including travel to international destinations, is completed without incident, travel to certain destinations may involve greater risk than others. Via Dubai LLC urges passengers to review travel prohibitions, warnings, announcements and advisories issued by the government prior to booking travel to international destinations.

By offering for sale travel to particular international destinations, Via Dubai LLC does not represent or warrant that travel to such points is advisable or without risk, and is not liable for damages or losses that may result from travel to such destinations.

Liability disclaimer

The information, software, products, and services published on this website may include inaccuracies or errors, including pricing errors. In particular, Via Dubai LLC and the affiliated, co-branded and/or linked website partners through whom we provide service (collectively, "Via Dubai LLC affiliates") do not guarantee the accuracy of, and disclaim all liability for any errors or other inaccuracies relating to the information and description of the hotel, air, cruise, car and other travel products displayed on this website (including, without limitation, the pricing, photographs, list of hotel amenities, general product descriptions, etc.), much of which information is provided by the respective suppliers. Prices are not valid until purchased, and in addition, Via Dubai LLC expressly reserves the right to correct any pricing errors on our website and/or on pending reservations made under an incorrect price. In such event, we will offer you the opportunity to keep your pending reservation at the correct price or, at your option, we will cancel your reservation without penalty.

Hotel ratings displayed (if any)  on this website are intended as only general guidelines, and Via Dubai LLC and the Via Dubai LLC affiliates do not guarantee the accuracy of the ratings. Via Dubai LLC, the Via Dubai LLC affiliates and their respective suppliers make no guarantees about the availability of specific products and services. Via Dubai LLC, the Via Dubai LLC affiliates and their respective suppliers may make improvements and/or changes on this website at any time.

Via Dubai LLC, the Via Dubai LLC affiliates, and their respective suppliers make no representations about the suitability of the information, software, products, and services contained on this website for any purpose, and the inclusion or offering of any products or services on this website does not constitute any endorsement or recommendation of such products or services by Via Dubai LLC or the Via Dubai LLC affiliates. All such information, software, products, and services are provided "as is" without warranty of any kind. Via Dubai LLC, the Via Dubai LLC affiliates, and their respective suppliers disclaim all warranties and conditions that this website, its servers or any email sent from Via Dubai LLC, the Via Dubai LLC affiliates, and/or their respective suppliers are free of viruses or other harmful components. Via Dubai LLC, the Via Dubai LLC affiliates, and their respective suppliers hereby disclaim all warranties and conditions with regard to this information, software, products, and services, including all implied warranties and conditions of merchantability, fitness for a particular purpose, title, and non-infringement.

The carriers, hotels and other suppliers providing travel or other services on this website are independent contractors and not agents or employees of Via Dubai LLC, or the Via Dubai LLC affiliates. Via Dubai LLC and the Via Dubai LLC affiliates are not liable for the acts, errors, omissions, representations, warranties, breaches or negligence of any such suppliers or for any personal injuries, death, property damage, or other damages or expenses resulting therefrom. Via Dubai LLC and the Via Dubai LLC affiliates have no liability and will make no refund in the event of any delay, cancellation, overbooking, strike, force majeure or other causes beyond their direct control, and they have no responsibility for any additional expense, omissions, delays, re-routing or acts of any government or authority.

In no event shall Via Dubai LLC, the Via Dubai LLC affiliates, and/or their respective suppliers be liable for any direct, indirect, punitive, incidental, special, or consequential damages arising out of, or in any way connected with, your access to, display of or use of this website or with the delay or inability to access, display or use this website (including, but not limited to, your reliance upon opinions appearing on this web site; any computer viruses, information, software, linked sites, products, and services obtained through this website; or otherwise arising out of the access to, display of or use of this website) whether based on a theory of negligence, contract, tort, strict liability, or otherwise, and even if Via Dubai LLC, the Via Dubai LLC affiliates and/or their respective suppliers have been advised of the possibility of such damages.

If, despite the limitation above, Via Dubai LLC, the Via Dubai LLC affiliates or their respective suppliers are found liable for any loss or damage which arises out of or in any way connected with any of the occurrences described above, then Via Dubai LLC, the Via Dubai LLC affiliates or their respective suppliers liabilities will in no event exceed, in the aggregate, the greater of (a) the transaction fees assessed for your transactions on this Website, or (b) Four hundred UAE Dirhams (AED 400.00).

The limitation of liability reflects the allocation of risk between the parties. The limitations specified in this section will survive and apply even if any limited remedy specified in these terms is found to have failed of its essential purpose. The limitations of liability provided in these terms inure to the benefit of Via Dubai LLC, the Via Dubai LLC affiliates, and/or their respective suppliers.

Indemnification

You agree to defend and indemnify Via Dubai LLC, the Via Dubai LLC affiliates, and/or their respective suppliers and any of their officers, directors, employees and agents from and against any claims, causes of action, demands, recoveries, losses, damages, fines, penalties or other costs or expenses of any kind or nature including but not limited to reasonable legal and accounting fees, brought by third parties as a result of:

*  your breach of this Agreement or the documents referenced herein;

*  your violation of any law or the rights of a third party; or

*  your use of this Website.

Links to third-party sites

This Website may contain hyperlinks to websites operated by parties other than Via Dubai LLC. Such hyperlinks are provided for your reference only. We do not control such websites and are not responsible for their contents or the privacy or other practices of such websites. Further, it is up to you to take precautions to ensure that whatever links you select or software you download (whether from this Website or other websites) is free of such items as viruses, worms, trojan horses, defects and other items of a destructive nature. Our inclusion of hyperlinks to such websites does not imply any endorsement of the material on such websites or any association with their operators.

Software available on this website

Any software that is made available to download from this Website ("Software") is the copyrighted work of Via Dubai LLC, Via Dubai LLC affiliates, and/or our respective suppliers. Your use of such Software is governed by the terms of the end user license agreement, if any, which accompanies, or is included with, the Software ("License Agreement"). You may not install or use any Software that is accompanied by or includes a License Agreement unless you first agree to the License Agreement terms. For any Software made available for download on this Website not accompanied by a License Agreement, we hereby grant to you, the user, a limited, personal, nontransferable license to use the Software for viewing and otherwise using this Website in accordance with these terms and conditions and for no other purpose.

Please note that all Software, including, without limitation, all HTML code and Active X controls contained on this Website, is owned by Via Dubai LLC, Via Dubai LLC affiliates, and/or our respective suppliers, and is protected by copyright laws and international treaty provisions. Any reproduction or redistribution of the Software is expressly prohibited, and may result in severe civil and criminal penalties. Violators will be prosecuted to the maximum extent possible.

Without limiting the foregoing, copying or reproduction of the software to any other server or location for further reproduction or redistribution is expressly prohibited. The software is warranted, if at all, only according to the terms of the license agreement.

Copyright and trademark notices

All contents of this Website are the copyright of Via Dubai LLC, unless specified otherwise or in the list of exclusions below. We reserve all rights to our content and are not responsible for content on websites operated by parties other than us. Via Dubai LLC, Via Dubai Holidays, Via Dubai, Breakaway, iEscapes, visit.see.experience. and the viadubai travel & tours logo are either registered trademarks or trademarks of Via Dubai LLC in the United Arab Emirates and/or other countries. Other logos and product and company names mentioned herein may be the trademarks of their respective owners.

If you are aware of an infringement of our brand, please let us know by e-mailing us at admin@viadubai.ae.

Claims of copyright infringement

If you believe in good faith that materials hosted by us infringe your copyright, please let us know by e-mailing us admin@viadubai.ae.

General

This Website is operated by Via Dubai LLC, a Limited Liability Company incorporated in the Emirate of Dubai, United Arab Emirates and this Agreement is governed by the laws of the Emirate of Dubai, United Arab Emirates. You hereby consent to the exclusive jurisdiction and venue of courts in Dubai, United Arab Emirates, in all disputes arising out of or relating to the use of this Website. Use of this Website is unauthorized in any jurisdiction that does not give effect to all provisions of these terms and conditions, including, without limitation, this paragraph.

You agree that no joint venture, partnership, or employment relationship exists between you and Via Dubai LLC as a result of this Agreement or use of this Website.

Our performance of this Agreement is subject to existing laws and legal process, and nothing contained in this Agreement limits our right to comply with law enforcement or other governmental or legal requests or requirements relating to your use of this Website or information provided to or gathered by us with respect to such use. To the extent allowed by applicable law, you agree that you will bring any claim or cause of action arising from or relating to your access or use of this Website within two (2) years from the date on which such claim or action arose or accrued or such claim or cause of action will be irrevocably waived.

If any part of this Agreement is determined to be invalid or unenforceable pursuant to applicable law including, but not limited to, the warranty disclaimers and liability limitations set forth above, then the invalid or unenforceable provision will be deemed superseded by a valid, enforceable provision that most closely matches the intent of the original provision and Agreement shall continue in effect.

This Agreement (and any other terms and conditions referenced herein) constitutes the entire agreement between you and Via Dubai LLC with respect to this Website and it supersedes all prior or contemporaneous communications and proposals, whether electronic, oral, or written, between the customer and Via Dubai LLC with respect to this Website. A printed version of this Agreement and of any notice given in electronic form shall be admissible in judicial or administrative proceedings based upon or relating to this Agreement to the same extent and subject to the same conditions as other business documents and records originally generated and maintained in printed form.

Fictitious names of companies, products, people, characters, and/or data mentioned on this Website are not intended to represent any real individual, company, product, or event. Any rights not expressly granted herein are reserved.

Contact details

Should you require any further clarifications, you may contact us at :

Via Dubai LLC
P.O. Box no. 28025,
Suite # 406, Sultan Business Centre,
Next to Lamcy Plaza, Oud Metha Street,
Dubai, United Arab Emirates

phone +971 4 3360088  |  fax +971 4 3360086